FAQ
About Shop
Mayu's shop is based in the Philippines. Shipping is available worldwide to most countries through this site.
All orders made are final, cancellation and refunds are not allowed. Please allow some time for shipping or production delays especially for preorder items. Any production and shipping updates will be posted on social media pages~
For further inquiries, feel free to email at hellomayuu@gmail.com or DM me on my social media accounts, I'll be happy to help! ♡
Shipping Info
Shipping fees are calculated based on item weight and country destination, tracking numbers are provided for the packages as well. Please note that it may take 3-8 weeks for packages to arrive depending on your location.
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Estimated Schedule
Preorder period: Aug 8 - Sept 5
Production: Month of September
Shipment: Early to Mid October
(This is just a rough estimate and may be subject to change; regular updates will be on social media.)
Tracking
Tracking numbers are sent once they reflect on the system which may take up to a week after the package has been received by the courier. You may track them here:
☆ tracking.phlpost.gov.ph (PhlPost)
Please feel free to tag me on social media when you receive them, would love to know that they arrived safely~! ♡
PH Shop
For local PH orders, you may check at hellomayu.shopboxo.io. Thank you!